How can we help?
Email us and a real person will reply.
support@thebaportal.comPlease write from the email address on your account and briefly describe what you need. For billing questions, include the date and amount of the charge. Never send us your password or full card number.
Accounts and sign-in
If you have forgotten your password, use Forgot password. On the sign-in page, you can also ask for a magic link to be sent to your email. If you still cannot get in, email us from the address on your account.
Subscriptions and billing
Pro is CA$19 per month or CA$180 per year and renews automatically until you cancel. To see invoices or change your card, go to Settings → Billing → Manage subscription. Plan details are on our Pricing page.
Cancellation
Cancel at any time in Settings → Billing → Manage subscription. Cancellation takes effect at the end of your current billing period. You keep Pro until then, you are not charged again, and your projects stay in your account on the Free plan.
Payment issues
If a payment is declined or a renewal fails, update your card in the billing portal. If you think you were charged in error, email us within 30 days of the charge. Our refund policy is in the Terms of Service.
Product questions
Not sure how a workstream, Decision Lab or BA Intelligence works, or found something that looks wrong? Check the FAQ or email us with what you were doing, and include a screenshot if you can.
Privacy and data requests
To access, correct or delete your personal information, or to delete your account, email support@thebaportal.com from the address on your account. Please put “Privacy” in the subject line. Our Privacy Policy explains how we handle these requests.